Returns & Refunds policy

All Sales Are Final

We want you to feel confident in your purchase. Because each piece is made with care and intention, all sales are final due to the nature of product. We do not offer refunds or accept returns unless an item was shipped in error.

If your order arrives damaged, please email us — we’ll happily replace it.

If the error is on our part, we’ll make it right at no cost to you.

Please note: All original and custom orders are shipped via Priority Mail with certified signature confirmation, requiring the recipient’s signature upon delivery. Aurora Monét Studio is not responsible for lost or stolen packages once delivery is confirmed by the carrier.

Thank you for understanding and supporting a small studio built on care and craftsmanship.